College of the Redwoods 2007-2008 College Catalog

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What to Do if You Have A Concern About Academic Programs or College Services

We at College of the Redwoods recognize that there may be times when students have concerns about educational programs and services. To assist students, we have established a process which allows us to resolve issues informally and protect student rights. The information below will help explain the procedures to be followed to resolve concerns.

1. Academic Concerns

These might be issues related to a class or a faculty member. Generally these issues might include disputes about grading or unfair treatment of a student in a class or related activity. If a student has such a concern, she/he should meet with the faculty member first. If the issue cannot be resolved with the faculty member, the student should contact the Department Chair; for additional assistance, contact the Division Chair. If the issue persists without resolution, please contact the Vice President, Academic Affairs.

2. Concerns about Services

If a student is denied services or access to a program, or is treated unfairly, she/he is encouraged to meet with the appropriate program or department manager. If the issue is not resolved, please contact the Associate Vice President, Student Learning Support Services.

For a complete copy of our Board Policy and Administrative Regulations, please contact the Office of the Associate Vice President, Student Learning Support Services. A full set of the college’s policies and regulations is also posted on the college website: www.redwoods.edu.