| GUID-101 Customer Service in the Workplace |
| (0.5 units LEC) | |
| A study of the key skills and attitudes required for effectively delivering internal and external customer service in the workplace. Students will study how to understand and exceed customer expectations, how to better communicate with customers, and how to deal with unrealistic customer expectations. |
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| GUID-102 Stress Management |
| (0.5 units LEC) | |
| A study of the key elements of stress management. Topics will include the recognition of stress, causes of stress, and the benefits of stress management. Various stress management techniques will be covered. |
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| GUID-103 Communication in the Workplace |
| (0.5 units LEC) | |
| A study of the key elements of communication within business organizations. Topics will include verbal and nonverbal communication, listening skills and specific workplace communication skills, including telephone and e-mail communication. |
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| GUID-104 Attitude in the Workplace |
| (0.5 units LEC) | |
| A study of personal attitude and its effects in the workplace and at home. Students will explore how attitudes are communicated and how to adjust one’s attitude. |
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| GUID-105 Conflict Management |
| (0.5 units LEC) | |
| An introduction to the meaning of conflict, the causes of conflict, and strategies for resolving interpersonal conflict as well as dealing with difficult customers. |
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| GUID-106 Decision Making and Problem Solving |
| (0.5 units LEC) | |
| An introduction to decision-making and problem-solving techniques in the workplace. Specific strategies for making decisions and solving problems will be presented, as well as the use of creativity in identifying solutions. |
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| GUID-107 Handling Organizational Change |
| (0.5 units LEC) | |
| Provides an overview of the effect change has on an organization and the individuals in it. Topics will include understanding organizational change, stages of change, and how to manage organizational change. |
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| GUID-108 Team Building |
| (0.5 units LEC) | |
| An introduction to team work, common problems teams encounter, and strategies for solving problems teams encounter. Students will learn to recognize various personalities and how their strengths and weaknesses impact a team. Students will be introduced to team building in the workplace. |
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| GUID-109 Values and Ethics |
| (0.5 units LEC) | |
| An introduction to the importance of professional values and ethics in the workplace. Emphasis will be placed on how values influence actions, evaluating one’s ethical behavior, and behaving ethically in the workplace. |
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| GUID-110 Time Management |
| (0.5 units LEC) | |
| An introduction to time management principles and specific tools that assist in making maximum use of time. Emphasis will be placed on prioritizing, identifying time wasters, and goal setting. |
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| GUID-111 Extended Orientation |
| (0.5 units LEC) | |
| A course designed to help new students transition to a college environment. It will provide in-depth information about expectations of the college and faculty, an in-depth explanation of student services, and a cursory introduction to the skills needed for student success. Specific topics include how to access student records via WebAdvisor, how to locate classes, where to go for help, how to discuss problems with instructors, and how to create a study group. |
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| GUID-112 Freshman Seminar |
| (1 unit LEC) | |
| A course dedicated to ensuring students’ college success and motivating their journey toward lifelong learning. The seminar will enable students to develop their own plan for personal, academic and career success through self-evaluation, application of specific techniques, and classroom activities. Students will examine the academic culture of the college and what it means to be in college, and look at ways to be successful at CR. Through interactive exercises and assignments several topics will be explored including the transition to college life, goal setting, decision making, study skills, campus resources, financial responsibility, and choosing/evaluating a major/career. |
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| GUID-143 Individualized Assessment and Academic Planning |
| (0.5 units LEC/LAB) | |
| An in-depth evaluation of learning disability as it is defined by Title V of the California Education Code for community colleges. Students will be assessed using psychometric tools to determine eligibility for accommodations and services. The course involves analysis and understanding of learning differences, the importance of the selection and application of effective learning strategies and the critical role of self advocacy in persons with a learning disability. |
| Note: Students must be referred from Disabled Students Programs and Services and be enrolled in at least one additional class at the College. |
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| GUID-145 Applied Study Skills and Strategies |
| (0.5-4 units LEC/LAB) | Repeatable to a maximum of sixteen enrollments |
| Development and application of adaptive study strategies. Students receive one on one and small group instruction in study strategies designed to enhance success in mainstream coursework. Strategy based learning is stressed in an effort to address a student’s learning disability and/or learning difference. Independence and self advocacy are stressed throughout this lecture/lab course. |
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| GUID-180 Assistive Technology and Computers |
| (0.5-4 units LEC/LAB) | Repeatable to a maximum of sixteen enrollments |
| Specific training in individualized assistive computer instruction. Individual assessments assist in determining appropriate assistive hardware and software designed to meet each students’ needs. Training in the application of the assistive equipment is provided to allow for competency when used for mainstream coursework completion. |
| Note: Students must be referred from Disabled Students Programs and Services. |
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| GUID-205 Supervised Tutoring |
| (0 units TUT) | |
| A course that provides individual supervised tutoring to supplement course-based learning activities in a variety of academic disciplines. |
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| GUID-379 Introduction to Assistive Technology and Computers |
| (0.5-4 units LEC/LAB | Repeatable to a maximum of sixteen enrollments |
| Individualized assessments are completed to select appropriate goals and objectives. Training in keyboarding for assistive computer use is also provided. |
| Note: Students must be referred by Disabled Students Programs and Services. |
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| GUID-41 World of Work |
| CSU | (1 unit LEC) | |
| An exploration of the tools, personal qualities, and skills necessary to find and keep rewarding employment. Students will learn how to use electronic, print, and personal resources to identify jobs related to their career goals, to create resumes, and to interview effectively. |
| Note: GUID-41 is required for all students enrolling in CE-41 or CE-42 for the first time. It is open to all interested students. |
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| Recommended Prep: ENGL-150 |
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| GUID-47 Leadership Development |
| CSU | (2 units LEC) | |
| An introduction to the study of leadership. This course asks the essential questions, “What is leadership?” and “What does it take to be a leader” Both classic and contemporary models are explored. |
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| GUID-8 Career Planning |
| CSU | (2 units LEC) | |
| An introduction to career/life planning and decision making including education, work and leisure alternatives, lifestyles, and personal satisfaction. |
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| Recommended Prep: ENGL-150 |
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