Frequently Asked Questions

Click on a question to go to the response.


1. What is WebAdvisor?
WebAdvisor is an online student information system. Students can view their grades, class schedules, transcripts, register for classes, and view Financial Aid information using WebAdvisor.

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2. Which browsers can I use with WebAdvisor?
WebAdvisor will operate effectively with current versions of Microsoft Internet Explorer or Firefox browsers on the PC using Windows XP or greater. 

On Macintoshes using OSX or greater, WebAdvisor will operate effectively with current versions of Safari and Firefox browsers.

AOL and other portal browsers aren't compatible with WebAdvisor and may cause errors to occur.

To upgrade your browser click on one of the following.
Upgrade Internet Explorer... Get Firefox

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3. How do I print a form using my browser?
You can print a form by clicking the Print icon on the Toolbar of your browser. Alternately, you can click File, and then click Print in the drop-down menu. Then click OK or Print in the displayed Print dialog box.

Some of the forms will be more legible if you print them using Landscape mode. To print a form in Landscape mode, click File, then click Print, and then click Properties in the Printer dialog box. A Document Properties dialog box will appear. Click the Page Setup tab and then the Landscape radio button in the Orientation section of the dialog box. Click OK to set the Landscape mode and OK once more to cause the form to print. After the form has printed you might want to reset your system back to Portrait mode by following the same procedure you used to set Landscape mode.

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4. Does WebAdvisor leave a "cookie" on my computer?
WebAdvisor puts a session cookie on your computer when you log into the system. The cookie is erased when you close your browser.

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5. I get the message: "You are not eglible for registration". What do I do?
You need to update your application data before you can register. Please contact the Enrollment Services office at the campus nearest to you. You could also fill out an online application by accessing our Online Form here.

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6. I keep getting the message: "Cookies are not enabled".




This means that your browser or computer is blocking or not accepting your session (cookies).
  1. We need to make sure that your browser isn't blocking any cookies.  Here is what you need to do.

    For Internet Explorer Users - Open your Internet Explorer browser.

    Click on the Tools toolbar and select "Internet Options".  (as shown below)

    space

    Next, click on the Privacy tab.  Make sure that the bar on the left hand side is set to "Medium", not "High" or "Medium High".  You do this by sliding the bar down and clicking on the OK box.

    space


    For Firefox Users - Open your Firefox browser.

    Click on the Tools drop down toolbar and select "Tools".

    The window below will appear. Click on the Content tab (Earth Globe).

    space

    Make sure the checkbox for "Enable JavaScript" has a check in it.  If it doesn't click in the box until the checkbox appears and Click on the "OK" button.


  2. If you have completed those steps and you continue to get the same error, then you'll have to upgrade your browser.  Refer to Question #2.

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7. I just submitted my Online XAP application. When can I access WebAdvisor?
You will not be able to access WebAdvisor until 48-72 weekday hours have passed. We recommend you view the First Time User Login tutorials before attempting to access the WebAdvisor system.

Click here to access the Tutorials.

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8. What's my User ID?
Click on the following link and follow the directions.
In order to retrieve your User ID you must fill in your last name and one of the two additional identifying numbers.
What's my user ID?

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9. What's my Password?
First Time user:
Your password will be your 6-digit birth date, in MMDDYY format.

For example, if you were born on August 3, 1984, then enter 080384.

You will be required to change this password the first time you logon to WebAdvisor. The new password must be 6 to 9 characters in length and contain both letters and numbers.

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10. I forgot my password. What do I do?
Use the automated “Reset my password” feature.
Fill out the link below and fill out the form.  A new password will be emailed to you automatically. No more phone calls, no more waiting!.
Link to password reset form

If you think you might remember your password and want to see the password hint you have on file click on the link below.
Show my password hint

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11. How do I contact Technical Support?

Click here to request help from one of our operators.

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12. My last name has changed. Can I change my login to match it?
First, you need to fill out a name change form in Enrollment Services (Admissions). After you've filled out the form, you need to contact the ITS Department at 707-476-4160 or fill out the Web Form.  ITS will update your WebAdvisor account to reflect your new last name after the semester ends.

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13. I got the "Your account has been disabled due to too many incorrect login attempts." message, what do I do?
If you've forgot your password you can click on the link below and fill out the form.  A new password will be emailed to you automatically.
Link to password reset form

If you remember your password, you must wait 10 minutes after your last login attempt before trying to login again. Make sure you close your browser after you receive the error message.
 

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14. I get the error message "Matriculation has not been completed".
Please contact the Counseling Department at (707) 476-4150.

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15. I get the error message "Prerequisite not completed".

Please contact Enrollment Services at (707) 476-4200.

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