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Coronavirus Update for Spring 2020 Semester

College of the Redwoods will be suspending most face-to-face classes and moving to remote instruction for the remainder of the Spring 2020 Semester.

Please find more specific updates below.

Student Help Line

Available Monday-Thursday 9-5pm

Technical Assistance Line

For information on how to use online resources for your classes from your phone, tablet, or computer or if you do not have access to a phone, tablet, or computer . . . Use meeting ID : 143 132 610 at the link or phone number below

Join our Student Help Line

or

+1 669 900 6833 (US Toll)

For Password/Username Recovery (Email, Canvas, WebAdvisor) . . . Call 707-476-4160

Updates to College Policies Due to the COVID-19 Pandemic

If you find that you are struggling to keep up with your class assignments, or are facing time and technological hurdles, we are here to help you decide what your best options are moving forward. You do not necessarily need to drop your classes and lose all the work you have put into the semester thus far. 

First, talk to your instructors. They understand the challenges this semester holds and will be flexible and responsive to your individual circumstances. Your instructors want you to succeed, so please use them as a resource.

If you still need assistance, email ambassador@redwoods.edu to determine if any of the below grading options are appropriate to your circumstance and academic goals.

View Updated Grading Policies

Financial Resources

Many students are dealing with emergency needs resulting from the COVID-19 crisis and the consequent economic downturn. The economic fallout from the crisis is likely to last months, if not years, and it is therefore crucial that students take action now to shore up their economic stability over the long term at the same time that they address emergent needs. 

View Income Resources >

Services and Support

Campus Services

For the remainder of the Spring 2020 semester, Student Services and Resources can be accessed during the hours listed below:

Academic Support Center

Contact ASC-Staff@redwoods.edu

Admissions and Records

Contact ambassador@redwoods.edu for assistance on Monday through Friday from 9 am - 4 pm.

Adult Education

Email adult-ed@redwoods.edu or alex-wright@redwoods.edu for information, enrollment into Adult Education classes, and remote appointments with an advisor.

Bookstore

Students can order text books online

https://bncvirtual.com/redwoods

If you have any questions, email Ashley-mitchell@redwoods.edu or call 707-476-4237.

Cafeteria

Summer Hours
Monday-Thursday
11a.m.-2p.m.

Take Out orders only

CalWORKS

Call 707-476-4581 8am-5pm M-F for appointments regarding counseling, advising, tutoring, and general assistance.

Cashier's Window

Payments can be made with a debit or credit card through WebAdvisor. Cash or a check, please email Business-Office@redwoods.edu for further information

Farm Share Purchase
Please email Business-Office@redwoods.edu

Counseling and Advising - Eureka

Contact counseling@redwoods.edu to access all counseling services, including scheduling a remote appointment with a counselor.

To make an appointment with Kailyn Doyle (CR to HSU Transfer Specialist),click here.

Counseling and Advising - Del Norte

Email Bernadette-Johnson@redwoods.edu for all counseling services

To make an appointment with Kailyn Doyle (CR to HSU Transfer Specialist),click here.

DSPS

Counseling, advising, accommodations, and technical support are available by emailing Cheryl-Krueger@redwoods.edu or calling 707-476-4280.

Call 707-476-4285 to speak to someone immediately.

EOPS

Counseling, Advising, financial aid assistance, and laptop loans are available by emailing EOPS-staff@redwoods.edu, going to the EOPS Canvas site, or by leaving a message at 707-476-4270.

Financial Aid

Contact finaid@redwoods.edu for assistance on Monday through Friday from 9am - 4pm

Food Pantries / The Grove

Hours of Operation:

Eureka: Tues/Wed/Thurs: 10am-2pm
Del Norte: Tues/Wed/Thurs: 10am-3pm
Call 707-296-5445 if you need food assistance outside of these hours.

GROVE Counselors can be reached at Diane-Caudillo@redwoods.edu & Michelle-Somers@redwoods.edu.

If you are a CR student experiencing homelessness or housing insecurity, please contact Kintay Johnson: kintay-johnson@redwoods.edu. If you need to reach someone immediately, call 707-296-5445.

Housing

The residence halls are open.

Contact housing@redwoods.edu for information and questions.

Library

Reference and research help:
Chat or email the librarians using icons on the library homepage and on research guides.

Circulation and Reserve Textbook Questions:
Phone 476-4260 or email library-circulation@redwoods.edu.

Light Center - Eureka

Sky - (707) 476-4292

Linda - (707) 476-4291

Matt - (707) 476-4199

Jason - (707) 476-4557

Multicultural and Diversity Center - Eureka

MCC Ambassadors will be available at times to be determined through Zoom to chat with students and to provide awareness of resources. The MCC Schedule (Club Meetings, Connections times, and other Ambassador times) will be available when school resumes on the website and via social media.

Student Health Center & Mental Health Counseling

The Student Health Center is currently closed. However, many services are available remotely, via phone or video, to students at this time.

Please call 707-442-0478 to request an appointment with a provider

More Student Health Details

Mental Health Services
Students should text, email, or fax Shawna Bell directly for scheduling and/or services.

Text: 707-496-2856
Email: shawnabmft@gmail.com
Fax: 707-237-2318 (voicemail can be left via fax)

More Mental Health Resources
TRiO - Del Norte

TRIO-SSS students can use the Canvas Course TRIO Student Support Services, call or text 707-572-4368, or email Shannon-Walkley@redwoods.edu  or Michele-Bradley@redwoods.edu.

TRiO - Eureka

TRiO appointments are available by emailing santa-herrera@redwoods.edu. 

Check your canvas for access to online tutoring or contact colin-trujillo@redwoods.edu for other tutoring needs.

Veteran's Resource Center

The VRC is currently closed, but VA benefits are still being processed and students should experience no interruption in benefits.

Questions related to veteran's benefits can be directed to Veterans@redwoods.edu and students should email from their CR student email.

Students may also leave a voicemail at ext. 4110.

General Resources / Information / Links

Technology Resources

Wireless Service Access/Provider During Spring Semester

For the next 60 days, AT&T will not terminate service for any wireless, home phone, or broadband residential or small bus customer due to inability to pay.

They will also do the following:

  • Waive late payment fees.
  • Keep their public Wi-Fi hotspots open for any one who needs them.
  • The service will also be offering unlimited internet data and offer internet access for limited income households at $10 a month through the Access from AT&T program.

For more details, click HERE.

Verizon also took the pledge and is offering similar services:

  • The company will not terminate service to any residential or small business customers because of their inability to pay bills due to disruptions caused by the coronavirus.
  • Waiving late fees for those impacted by COVID-19
  • Tripling data allowance for Verizon Innovative Learning schools

For more information, click HERE.

Sprint has joined the Keep Americans Connected Pledge and is opening up their network to their customers and:

  • Won’t terminate service if customers are unable to pay due to coronavirus issues
  • Waive late fees caused by economic disturbances related to the coronavirus pandemic
  • By 3/17: Customers with international long-distance plans will get complimentary international calling rates from the U.S. to countries defined by the CDC as Level 3.
  • By 3/19: Customers with metered data plans will have unlimited data per month for 60 days at no extra cost
  • Customers will get an extra 20GB of mobile hotspot data per month for 60 days.
  • Coming soon: Customers with mobile hotspot-capable handsets without a hotspot will get 20GB per month for 60 days at no extra cost.

For more information, click HERE. 

The wireless provider already has a majority of customers with unlimited talk, text, and data, but they’re doubling down on their effort to keep their customers connected.

  • All current T-Mobile and Metro by T-Mobile customers who have data plans will have unlimited smartphone data, excluding roaming.
  • T-Mobile and Metro by T-Mobile customers will get an additional 20GB of mobile hotspots/tethering service for the next 60 days. The company says this feature will be coming soon.
  • Work with Lifeline partners to get customers extra free data up to 5GB per month over the next two months
  • Increase data allowance for free to schools and students for the next 60 days, which means at least 20GB of data per month for each participant

For more information, click HERE

Altice-Suddenlink is offering households with students in its service area that don’t currently have internet access free broadband for 60 days. At the end of the 60-day period, customers could elect to continue for $14.99 a month or disconnect.

Interested households can call (888) 633-0030 or visit https://www.alticeadvantageinternet.com/

Read the Full Article at Northcoast Journal

Student Help Lines

Available Mon-Thurs 9-5pm, Fri 9-4pm

Student Help Lines (Details)

Canvas Tutorials & Support

Free for Students - Office 365 Education

Office 365 Education is available for free to students who are currently attending CR. The service includes Office Online (Word, PowerPoint, Excel, and OneNote), 1TB of OneDrive storage, Yammer, and SharePoint sites. See:

https://products.office.com/en-US/student/office-in-education#FAQS

https://www.microsoft.com/en-us/education/products/office/default.aspx

News and Updates

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  • Eureka Main Campus
  • 7351 Tompkins Hill Rd
  • Eureka, CA 95501
  • 707-476-4100
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