Call 707-476-4160 X3 (Office365 option) during regular hours or use an alternate email address to email IT services at help@redwoods.edu. Note: When requesting assistance via email, provide your CR email address, an alternate email address, and a phone number.

Clear the browser cache

1. Log out of the MyCR Portal
2. Clear your browser's cache
   MAC: How do I clear my browser's cache on a Mac?
   PC: How do I clear my browser's cache on a PC?
3. Log back into the MyCR Portal

Still having issues?

Call 707-476-4160 X3 (Office 365 option) during regular hours or use an alternate email address to email IT services at help@redwoods.edu. Note: When requesting assistance via email, provide your CR email address, an alternate email address, and a phone number.

You cannot access the MyCR Portal or your Outlook email from outside the US.

However, you may be able to access Canvas if you email IT (see below) before traveling to request an access link.

Use your student email account when making the request and send it to help@redwoods.edu.

To access the MyCR Portal, your 'sign in' will be your email address. Your student email address is: First Initial + Last Name + Last 3 digits of the student ID number + '@mycr.redwoods.edu'.

For example, student "Bugs Bunny" has a student ID number of 123456 so the student email address for Bugs Bunny is: bbunny456@mycr.redwoods.edu.

Your temporary password for the MyCR Portal will follow this example: 
First Initial (capitalized) + Last Initial (capitalized) + 8 Digit Birth Date + Exclamation mark 
 
Student "Bugs Bunny" was born on July 1, 1993, so the temporary password for Bugs would be: BB07011993!

Note: Passwords are case-sensitive.