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This page is intended as a summary overview of the Student Complaint process at CR. For full and complete details, please see the specific procedure listed under each topic below.
Governing Documents: Board Policy 5530 and Administrative Procedure 5530
This webpage provides a summary of the process. Please view the governing documents above for details.
If a student wishes to lodge a complaint other than academic complaints or unlawful
discrimination, he or she may seek redress through the procedures listed below.
complaints may include matters such as:
Student complaints within the
purview of this regulation must be filed with the Chief Student Services Officer (CSSO)
thirty (30) days
of the decision, action, or incident that is the source of the complaint.
Many complaints are simply the result of misunderstanding or miscommunication. For
most complaints, a direct discussion with the immediate supervisor of the employee, program,
service, or area of responsibility relevant to the compliant, may be adequate to resolve the matter
to the satisfaction of both parties.
If the complaint cannot be satisfactorily resolved at the informal level, then the Formal
Resolution Process shall be followed:
Governing Documents: Board Policy 3431 and Administrative Procedure 3435
No form of bullying, harassment or discrimination will be tolerated and shall be just cause for
disciplinary action. This policy shall be interpreted and applied consistently with all applicable
state and federal laws and the collective bargaining agreements.
Governing Documents: Board Policy 4231 and Administrative Procedure 4231
Any student who believes he or she has a grade grievance shall make a reasonable effort to resolve the matter on an informal basis. If the student’s concern cannot be resolved informally, this procedure outlines the course grade challenge process. The course grade challenge process is not a legal proceeding. When challenging a grade assigned by an instructor, the burden of proof is on the student to provide evidence of mistake, fraud, bad faith, or incompetence.
issue is not resolved through the College of the Redwoods Student Complaint
Process, you may have additional options. For more information, please
for the California Community College Chancellor’s Office.